Privacy Statement
Effective Date: September 15, 2025
Objective
This Privacy Statement articulates the privacy and data protection principles followed by Elektra Cloud Forge Private Limited (hereinafter referred to as "Elektra") and its entities around the world with regard to the personal information of its customers (including EV charging solutions, embedded systems and other services clients), partners, employees (current or former employees, trainees), applicants, contractors, prospects and vendors and current or former members of the Board of Directors, whose personal information are processed by Elektra ("Data Subjects").
This Privacy Statement explains the use and protection of personal information collected by Elektra. It applies to any personal information you provide to Elektra and, subject to local law, any personal information we collect from other sources.
Throughout this Privacy Statement, "Elektra" refers to Elektra Cloud Forge Private Limited, including its affiliates and subsidiaries (also referred to as "we", "us", or "our").
Scope of this Privacy Statement
This Privacy Statement covers our information practices, including how we collect, use, share and protect the personal information you provide to us, through our web sites that link to this Privacy Statement (collectively referred to as "Elektra's Websites").
Elektra may provide links to third-party websites for your convenience and information. If you access those links through the Elektra website, you will leave the Elektra website. Elektra does not control those sites or their privacy practices, which may differ from Elektra's practices. We do not endorse or make any representations about third-party websites. The personal information you choose to provide to or that is collected by these third parties is not covered by Elektra's Privacy Statement.
Elektra's websites are not directed at nor targeted at children. No one who has not reached the age of thirteen may use the websites unless supervised by an adult. By accessing this website you represent and warrant that you are 13 years of age or older.
Elektra will not be liable for any unsolicited information provided by you. You consent to Elektra using such information as per Elektra's Privacy Statement.
Personal Information Collected by Elektra
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number. When you provide information that enables us to respond to your request for EV charging solutions or embedded systems services, we will, wherever permissible by relevant laws, collect, use and disclose this information to third parties for the purposes described in this Privacy Statement.
Personal information that you provide to Elektra directly through websites or emails
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number, Industry type when you fill forms on or raise a query through our websites, or send emails, call us or write to us.
Personal information that is automatically collected by Elektra when you use Elektra websites
Elektra websites will collect a combination of IP address and cookie ID from website visitors. The data stored in the cookie is the unique identifier of the user that gets deleted if the user clears their cookie.
In some instances, Elektra automatically collects personal information pertaining to you when you visit our websites and through e-mails that we may exchange. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons.
Personal information that is collected from third party sources
You can engage with us through social media websites or through features on Elektra websites that integrate with social media sites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.
How We Use Your Data
The personal information we collect may be used to:
- provide information and services as requested by you
- assess queries, requirements, and process requests for EV charging solutions and embedded systems
- to provide subscription related services and information
- to enable you to download collaterals and marketing materials
- perform client communication, service, billing and administration
- conduct data analysis
- assess web site performance and usage analysis
- maintain leads
- run marketing or promotional campaigns
- create brand awareness
- provide better services and generate demand
- market products and services based on legitimate business interest under the applicable law
- conduct processing necessary to fulfil other contractual obligations for the individual
- for measuring interest in our solutions and services
- for market research
The legal basis may differ depending on applicable local laws, but generally we consider that our legitimate interests justify the processing; we find such interests to be justified considering that the data is limited to browsing activities related to what is considered business or professional related. Where consent is required specifically, we will obtain consent before processing.
Sharing of Personal Information with Third Parties
Elektra does not share personal information about you with affiliates, partners, service providers, group entities and non-affiliated companies except: (a) to provide products or services you've requested; (b) when we have your permission; or (c) under the following circumstances:
- We may share information with affiliated entities/subsidiaries/branch offices for legitimate business purposes
- We may provide the information to trusted entities who work on behalf of or with Elektra under strict confidentiality agreements
- We may share information with statutory authorities, government institutions, law enforcement agencies or other bodies where required for compliance with legal requirements
- We may use the information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
- We may share information where we believe it is necessary in order to investigate, prevent, or take action against any illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person
- We may share information where we believe it is necessary in order to protect or enforce Elektra's rights, usage terms, intellectual or physical property or for safety of Elektra or associated parties
- We may share your personal data with our third party vendors, partners and contractors for market research, campaign management, verifying accounts and data analysis
Cookies and Other Technologies
A cookie is a small file, typically of letters and numbers, downloaded to a user's computer or mobile device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user's device.
Strictly Necessary Cookies - These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services.
Performance Cookies - These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
Functionality Cookies - These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
Targeting Cookies - These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
We use cookies on our websites to personalize content and ads, to analyse our traffic and performance, to provide social media features and for the functioning of the website. You can change your cookies preference any time from Cookie Settings. You consent to our cookies if you continue to use this website.
Your ("Data Subjects") Rights with Respect to Your Personal Information
Your rights may differ depending on applicable data protection local laws. We respect your right to be informed, access, correct, request deletion or request restriction, portability, objection, and rights in relation to automated decision making and profiling, in our usage of your personal information as may be required under applicable law. Subject to such laws, you may have the following rights:
- You have the right to know what personal information we maintain about you
- We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request
- If your personal information is incorrect or incomplete, you have the right to ask us to update it
- You have the right to object to our processing of your personal information
- You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services
- You can have the right to access your personal information
- You have a right to object to processing of your personal information where it is so conducted by automated means and involves any kind of decision-making
- Further, you have the option to file a complaint for suspected or actual violations of your data protection rights with the relevant supervisory authority
Right to Opt Out
Elektra respects your privacy considerations and hence provides an option to you, to not provide the data or information sought to be collected. Further, you can also withdraw your consent which was earlier given to Elektra, and the same must be communicated to Elektra in writing.
Access and Rectification
You have a right to request access to your personal information. You also have the right to correct any inaccuracies in your personal information. We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information.
Data Protection and Confidentiality
Elektra has implemented reasonable and adequate physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction.
Elektra discloses information to third parties only for legitimate purposes such as our service providers and agents who are bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purpose. Elektra will ensure through formally executed contracts that the service providers are committed to "same level of data protection" as applicable data protection laws and regulations.
Elektra will take reasonable steps to ensure that all dealings in Personal Information, shall:
- be processed fairly & lawfully
- be obtained only with the consent of the information provider
- be collected, only when the information is collected for a lawful purpose connected with a function or activity of Elektra
- be available for review by the information provider, as and when requested
- be kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage
Retention of Personal Information
We will retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as performance of a contract, complying with our legal obligations, resolving disputes, and enforcing our policies.
International Transfer of Personal Information
Elektra may transfer your personal information across geographical borders to Elektra entities or service providers working on our behalf in other countries with different data protection laws that may not be on par with that of the origin country. A Transfer of personal information has a broad meaning and occurs when information is communicated, moved, accessed or otherwise sent to another country.
In cases where personal information would need to be transferred outside of a country where Elektra operates, towards other jurisdictions, specific requirements may apply for such Transfer to be allowed.
Anti-Spam Policy
Elektra recognizes the receipt, transmission or distribution of spam emails (i.e. unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in our computing environment. Elektra reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action.
Terms of Service
Services
Elektra Cloud Forge provides EV charging solutions, embedded systems, IoT devices, and cloud computing services.
User Responsibilities
- Provide accurate information when requesting services
- Use our services in compliance with applicable laws
- Maintain confidentiality of any access credentials
Payment Terms
Payment terms will be specified in individual service agreements. All fees are non-refundable unless otherwise stated in writing.
Limitation of Liability
Our liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages.
Intellectual Property
All content, trademarks, and intellectual property on our website and services remain the property of Elektra Cloud Forge Private Limited.
Termination
We reserve the right to terminate or suspend services at our discretion for violation of these terms or applicable laws.
Changes to this Privacy Statement
Please note that this Privacy Statement may be subject to change from time to time. The revised Privacy Statement will accordingly be published on this page. We will not reduce your rights under this Privacy Statement without your explicit consent. Please regularly check this Privacy Statement to ensure you are aware of the latest updates with respect to the same.
This Privacy Statement was last updated on September 15, 2025
Grievance Redressal
Any grievance or complaint, in relation to processing of personal information, should be sent to Elektra in writing to the below mentioned email ID. Grievance shall be redressed as expeditiously as possible.
Contact Us
If you have any questions or comments regarding this Privacy Statement or processing of your personal information, please contact us by writing to:
Elektra Cloud Forge Private Limited
Phone: +91 6381551788
Email: bejoyh@elektracloudforge.com
In case of any queries with respect to personal data processing, the Data Privacy team can be reached out at: bejoyh@elektracloudforge.com
Data Protection Officer: bejoyh@elektracloudforge.com
The contact information for the Grievance Officer is: bejoyh@elektracloudforge.com